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FAQ

 

Welcome to our Most Frequently Asked Questions. Well, actually all the questions one could ask about 2Shopper! Either search below, or click on the appropriate section, and our hamster wheel will begin!

    • Orders

      • How long until I get my order?
        In-stock items normally ship within 1-2 business days. To check on your shipment, simply click ORDER STATUS in the top navigation menu. From here, you will be able to view your tracking information. Tracking is not available for First-Class Package International Service or Priority Mail International. Typically, First Class International orders take anywhere from 2 to 4 weeks to arrive, but delivery times vary greatly depending on customs holding time. Unfortunately, we do not have any control over customs. First Class International orders may take up to 45 days to receive. Action will only be taken after 45 days from shipment for packages still not received.  
      • I still haven't gotten my order!
        Please contact us at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • How do I check status of an order?
        To check the status of an order, or to view your tracking information, simply click the 'TRACK' button located in the upper right hand navigation. From here you will be asked to login. If you checked out as a guest, you will need to either send an email to us at support@2shopper.com or call us at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. We'll be more than happy to look up the info for you.  
      • Can I track my order?
        To check the status of an order, or to view your tracking information, simply click the 'TRACK' button located in the upper right hand navigation. From here you will be asked to login. If you checked out as a guest, you will need to either send an email to us at support@2shopper.com or call us at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. We'll be more than happy to look up the info for you.  
      • I need to add to an order...
        Please contact us at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • Can I combine orders?
        Please contact us at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • I need to return my order….
        Oh no! We're sorry to hear it didn't work out. 2Shopper prides itself on sending out quality merchandise with EVERY order. We gladly accept returns or exchanges within 60 days of the order shipment date. All returns and exchanges MUST include a Return Merchandise Authorization Number (RMA Number). Simply see our Return Conditions at: http://www.2shopper.com/return-policy-and-procedure/ for more information Unfortunately any opened food or cosmetic products will not be accepted for return. Our apologies for this inconvenience.  
      • Is my order secure?
        When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. To read more about our Privacy Policy, please see http://www.2shopper.com/privacy-policy/  
      • Where is the rest of my order?
        To check on your shipment, simply click ORDER STATUS in the top navigation menu. From here, you will be able to view your tracking information. Some orders may be shipped from different warehouses or in several packages. If you ever need further confirmation, or are just lonely, we can be reached at support@2shopper.com or 800-458-2274 Monday to Friday 8:00 am to 4:00pm.  
      • My order was wrong.
        Oh no! We're sorry to hear it didn't work out. 2Shopper prides itself on sending out quality merchandise with EVERY order. We gladly accept returns or exchanges within 60 days of the order shipment date. All returns and exchanges MUST include a Return Merchandise Authorization Number (RMA Number). Simply see our Return Conditions at: http://www.2shopper.com/return-policy-and-procedure/ for more information Unfortunately any opened food or cosmetic products will not be accepted for return. Our apologies for this inconvenience.  
      • Can I order over the phone?
        Please contact us at support@2shopper.com or 800-458-2274 Monday to Friday 8:00 am to 4:00pm.  
      • Can I pickup my order?
        Please contact us at support@2shopper.com or 800-458-2274 Monday to Friday 8:00 am to 4:00pm.  
    • Cancel

      • How do I cancel my order?
        If you need to cancel an item or an order, we will be able to do so for you as long as your item has not yet shipped. Please contact us immediately at 800-458-2274 Monday to Friday 8:00 am to 4:00pm. We are sorry to say that you may not cancel the order yourself through your account section. Once we have cancelled an item, or order for you, your method of payment will be refunded.  
    • Status

      • What is the status of my order?
        To check the status of an order, or to view your tracking information, simply click the 'TRACK' button located in the upper right hand navigation. From here you will be asked to login. If you checked out as a guest, you will need to either send an email to us at support@2shopper.com or call us at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. We'll be more than happy to look up the info for you.  
      • Where can I find my order status?
        To check the status of an order, or to view your tracking information, simply click the 'TRACK' button located in the upper right hand navigation. From here you will be asked to login. If you checked out as a guest, you will need to either send an email to us at support@2shopper.com or call us at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. We'll be more than happy to look up the info for you.  
    • Return

      • I need to return my order….
        Oh no! We're sorry to hear it didn't work out. 2Shopper prides itself on sending out quality merchandise with EVERY order. We gladly accept returns or exchanges within 60 days of the order shipment date. All returns and exchanges MUST include a Return Merchandise Authorization Number (RMA Number). Simply see our Return Conditions at: http://www.2shopper.com/return-policy-and-procedure/ for more information Unfortunately any opened food or cosmetic products will not be accepted for return. Our apologies for this inconvenience.  
      • Do you pay for return shipping?
        Oh no! We're sorry to hear it didn't work out. 2Shopper prides itself on sending out quality merchandise with EVERY order. We gladly accept returns or exchanges within 60 days of the order shipment date. All returns and exchanges MUST include a Return Merchandise Authorization Number (RMA Number). Simply see our Return Conditions at: http://www.2shopper.com/return-policy-and-procedure/ for more information Unfortunately any opened food or cosmetic products will not be accepted for return. Our apologies for this inconvenience.  
      • How do I return an item?
        Oh no! We're sorry to hear it didn't work out. 2Shopper prides itself on sending out quality merchandise with EVERY order. We gladly accept returns or exchanges within 60 days of the order shipment date. All returns and exchanges MUST include a Return Merchandise Authorization Number (RMA Number). Simply see our Return Conditions at: http://www.2shopper.com/return-policy-and-procedure/ for more information Unfortunately any opened food or cosmetic products will not be accepted for return. Our apologies for this inconvenience.  
      • My order was returned to you.
        Processing your return may take up to 5 business days from the time your return is received at our warehouse. Once your return is inspected and accepted, you will be able to view your reimbursement status in the ""My Account"" section of our website at http://www.2shopper.com. If you have any questions about shipping reimbursement, or return approval, please ask the Client Service Representative issuing your return authorization number for further for clarification. We are always happy to take your calls at 855-900-1161, or answer via email at support@2shopper.com.  
      • Did you get my return?
        Processing your return may take up to 5 business days from the time your return is received at our warehouse. Once your return is inspected and accepted, you will be able to view your reimbursement status in the ""My Account"" section of our website at http://www.2shopper.com. If you have any questions about shipping reimbursement, or return approval, please ask the Client Service Representative issuing your return authorization number for further for clarification. We are always happy to take your calls at 855-900-1161, or answer via email at support@2shopper.com.  
    • Account

      • I need to change account info on an order...
        Creating an account is super simple! Just click the LOGIN button located in the upper right hand navigation. From there, you will be directed to a login page. All you need to do is click the button that states 'Click Here to Create a New Account'. Simply fill in a couple bits of information and conclude by clicking 'Create My Account'. If you wish to close your account, just give us a call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm, and we'll close it for you. To review your account or make changes, click the TRACK button located in the upper right hand navigation. This will bring you to your account page or a login page. This feature is only offered to registered users. From your account page you may access your wishlist, track orders, or make changes to your account. If you ordered as a guest or need to make changes to an open order, please give us a call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. Changes to orders may only be made if the item has not yet processed in our warehouse. Please note that as we do ship rather quickly, the opportunity to make changes to an existing order are seldom. Make sure you double or even tripple check your info before placing an order.  
      • How do I make changes to my account?
        Creating an account is super simple! Just click the LOGIN button located in the upper right hand navigation. From there, you will be directed to a login page. All you need to do is click the button that states 'Click Here to Create a New Account'. Simply fill in a couple bits of information and conclude by clicking 'Create My Account'. If you wish to close your account, just give us a call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm, and we'll close it for you. To review your account or make changes, click the TRACK button located in the upper right hand navigation. This will bring you to your account page or a login page. This feature is only offered to registered users. From your account page you may access your wishlist, track orders, or make changes to your account. If you ordered as a guest or need to make changes to an open order, please give us a call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. Changes to orders may only be made if the item has not yet processed in our warehouse. Please note that as we do ship rather quickly, the opportunity to make changes to an existing order are seldom. Make sure you double or even tripple check your info before placing an order.  
      • How do I review my account?
        Creating an account is super simple! Just click the LOGIN button located in the upper right hand navigation. From there, you will be directed to a login page. All you need to do is click the button that states 'Click Here to Create a New Account'. Simply fill in a couple bits of information and conclude by clicking 'Create My Account'. If you wish to close your account, just give us a call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm, and we'll close it for you. To review your account or make changes, click the TRACK button located in the upper right hand navigation. This will bring you to your account page or a login page. This feature is only offered to registered users. From your account page you may access your wishlist, track orders, or make changes to your account. If you ordered as a guest or need to make changes to an open order, please give us a call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. Changes to orders may only be made if the item has not yet processed in our warehouse. Please note that as we do ship rather quickly, the opportunity to make changes to an existing order are seldom. Make sure you double or even tripple check your info before placing an order.  
      • I want to close my account...
        Creating an account is super simple! Just click the LOGIN button located in the upper right hand navigation. From there, you will be directed to a login page. All you need to do is click the button that states 'Click Here to Create a New Account'. Simply fill in a couple bits of information and conclude by clicking 'Create My Account'. If you wish to close your account, just give us a call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm, and we'll close it for you. To review your account or make changes, click the TRACK button located in the upper right hand navigation. This will bring you to your account page or a login page. This feature is only offered to registered users. From your account page you may access your wishlist, track orders, or make changes to your account. If you ordered as a guest or need to make changes to an open order, please give us a call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. Changes to orders may only be made if the item has not yet processed in our warehouse. Please note that as we do ship rather quickly, the opportunity to make changes to an existing order are seldom. Make sure you double or even tripple check your info before placing an order.  
      • How do I open an account?
        Creating an account is super simple! Just click the LOGIN button located in the upper right hand navigation. From there, you will be directed to a login page. All you need to do is click the button that states 'Click Here to Create a New Account'. Simply fill in a couple bits of information and conclude by clicking 'Create My Account'. If you wish to close your account, just give us a call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm, and we'll close it for you. To review your account or make changes, click the TRACK button located in the upper right hand navigation. This will bring you to your account page or a login page. This feature is only offered to registered users. From your account page you may access your wishlist, track orders, or make changes to your account. If you ordered as a guest or need to make changes to an open order, please give us a call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. Changes to orders may only be made if the item has not yet processed in our warehouse. Please note that as we do ship rather quickly, the opportunity to make changes to an existing order are seldom. Make sure you double or even tripple check your info before placing an order.  
    • Shipping/Shipment/Ship

      • How long does shipping take?
        In-stock items normally ship within 1-2 business days. To check on your shipment, simply click ORDER STATUS in the top navigation menu. From here, you will be able to view your tracking information. Tracking is not available for First-Class Package International Service or Priority Mail International. Typically, First Class International orders take anywhere from 2 to 4 weeks to arrive, but delivery times vary greatly depending on customs holding time. Unfortunately, we do not have any control over customs. First Class International orders may take up to 45 days to receive. Action will only be taken after 45 days from shipment for packages still not received.  
      • Where are you shipping from?
        2Shopper has a warehouse on the West Coast in sunny El Monte, California, as well as a warehouse on the East Coast in beautiful Queens, New York. Your item will ship depending on the location of our inventory. We always try to ship to you from our closest warehouse.  
      • Where is my shipment?
        In-stock items normally ship within 1-2 business days. To check on your shipment, simply click ORDER STATUS in the top navigation menu. From here, you will be able to view your tracking information. Tracking is not available for First-Class Package International Service or Priority Mail International. Typically, First Class International orders take anywhere from 2 to 4 weeks to arrive, but delivery times vary greatly depending on customs holding time. Unfortunately, we do not have any control over customs. First Class International orders may take up to 45 days to receive. Action will only be taken after 45 days from shipment for packages still not received.  
      • How much does shipping cost?
        Shipping rates are calculated based on your shipper choice (USPS or UPS), the shipping method (delivery options), and the weight of your package. For your convenience, shipping costs are automatically calculated in your shopping cart before you place your order. Our shipping rates and timelines can be found at: http://www.2shopper.com/shipping-with-2shopper/  
      • What are your shipping rates?
        Shipping rates are calculated based on your shipper choice (USPS or UPS), the shipping method (delivery options), and the weight of your package. For your convenience, shipping costs are automatically calculated in your shopping cart before you place your order. Our shipping rates and timelines can be found at: http://www.2shopper.com/shipping-with-2shopper/  
      • When did you ship my order?
        To check the status of an order, or to view your tracking information, simply click the 'TRACK' button located in the upper right hand navigation. From here you will be asked to login. You will be able to view your order status and tracking number if available. If you checked out as a guest, you will need to either send an email to us at support@2shopper.com or call us at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. We'll be more than happy to look up the info for you.  
      • Did you ship my order yet?
        To check the status of an order, or to view your tracking information, simply click the 'TRACK' button located in the upper right hand navigation. From here you will be asked to login. You will be able to view your order status and tracking number if available. If you checked out as a guest, you will need to either send an email to us at support@2shopper.com or call us at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. We'll be more than happy to look up the info for you.  
      • When will you ship my order?
        In-stock items normally ship within 1-2 business days. To check on your shipment, simply click ORDER STATUS in the top navigation menu. From here, you will be able to view your tracking information. Tracking is not available for First-Class Package International Service or Priority Mail International. Typically, First Class International orders take anywhere from 2 to 4 weeks to arrive, but delivery times vary greatly depending on customs holding time. Unfortunately, we do not have any control over customs. First Class International orders may take up to 45 days to receive. Action will only be taken after 45 days from shipment for packages still not received.  
    • Lost

      • I think my order's lost.
        In-stock items normally ship within 1-2 business days. To check on your shipment, simply click ORDER STATUS in the top navigation menu. From here, you will be able to view your tracking information. Tracking is not available for First-Class Package International Service or Priority Mail International. Typically, First Class International orders take anywhere from 2 to 4 weeks to arrive, but delivery times vary greatly depending on customs holding time. Unfortunately, we do not have any control over customs. First Class International orders may take up to 45 days to receive. Action will only be taken after 45 days from shipment for packages still not received. If it has been over 45 days, please contact customer service at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • How long until you consider an order lost?
        In-stock items normally ship within 1-2 business days. To check on your shipment, simply click ORDER STATUS in the top navigation menu. From here, you will be able to view your tracking information. Tracking is not available for First-Class Package International Service or Priority Mail International. Typically, First Class International orders take anywhere from 2 to 4 weeks to arrive, but delivery times vary greatly depending on customs holding time. Unfortunately, we do not have any control over customs. First Class International orders may take up to 45 days to receive. Action will only be taken after 45 days from shipment for packages still not received. If it has been over 45 days, please contact customer service at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
    • Password

      • I need a new password.
        If you are experiencing trouble with your password, you can always reset it at: http://www.2shopper.com/login.php?action=reset_password . If you need to change your password, simply login to your account and click on 'Your Account Details' from the Accounts page. To get to the accounts page at anytime, just click on the TRACK button located in the upper right hand navigation. If you need extra assistance, we're always happy to take your call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • I don't know my password
        If you are experiencing trouble with your password, you can always reset it at: http://www.2shopper.com/login.php?action=reset_password . If you need to change your password, simply login to your account and click on 'Your Account Details' from the Accounts page. To get to the accounts page at anytime, just click on the TRACK button located in the upper right hand navigation. If you need extra assistance, we're always happy to take your call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • My password won't work.
        If you are experiencing trouble with your password, you can always reset it at: http://www.2shopper.com/login.php?action=reset_password . If you need to change your password, simply login to your account and click on 'Your Account Details' from the Accounts page. To get to the accounts page at anytime, just click on the TRACK button located in the upper right hand navigation. If you need extra assistance, we're always happy to take your call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • How do I change my password?
        If you are experiencing trouble with your password, you can always reset it at: http://www.2shopper.com/login.php?action=reset_password . If you need to change your password, simply login to your account and click on 'Your Account Details' from the Accounts page. To get to the accounts page at anytime, just click on the TRACK button located in the upper right hand navigation. If you need extra assistance, we're always happy to take your call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
    • Login

      • I can't login.
        To login to your account, simply click the Login Button located in the upper right hand navigation. From there we will ask for the email address your registered with and your password. If you checked out as a guest, or never created an account, you will also be able to do so from this page. If you are experiencing trouble with your login, we're always happy to take your call at on 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • How do I login?
        To login to your account, simply click the Login Button located in the upper right hand navigation. From there we will ask for the email address your registered with and your password. If you checked out as a guest, or never created an account, you will also be able to do so from this page. If you are experiencing trouble with your login, we're always happy to take your call at on 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • What is my login?
        To login to your account, simply click the Login Button located in the upper right hand navigation. From there we will ask for the email address your registered with and your password. If you checked out as a guest, or never created an account, you will also be able to do so from this page. If you are experiencing trouble with your login, we're always happy to take your call at on 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • Do I have to login?
        2Shopper proudly accepts the following major credit cards: Visa, Mastercard, American Express, and Discover. We also accept PayPal payments. As soon as you place your order, your method of payment is charged. Should items be unavailable, or any other calamity arrises, you will be immediately contacted via email with a refund and transaction number for the payment method used to place the order.  
      • Why do I need to login?
        2Shopper proudly accepts the following major credit cards: Visa, Mastercard, American Express, and Discover. We also accept PayPal payments. As soon as you place your order, your method of payment is charged. Should items be unavailable, or any other calamity arrises, you will be immediately contacted via email with a refund and transaction number for the payment method used to place the order.  
    • Track/Tracking

      • What's my tracking number?
        To check the status of an order, or to view your tracking information, simply click the 'TRACK' button located in the upper right hand navigation. From here you will be asked to login. If you checked out as a guest, you will need to either send an email to us at support@2shopper.com or call us at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. We'll be more than happy to look up the info for you.  
      • How do I track my order?
        To check the status of an order, or to view your tracking information, simply click the 'TRACK' button located in the upper right hand navigation. From here you will be asked to login. If you checked out as a guest, you will need to either send an email to us at support@2shopper.com or call us at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. We'll be more than happy to look up the info for you.  
      • Do you offer tracking?
        Shipment Tracking is available for all UPS shipment methods and the following USPS methods: First Class,Priority Mail, Express Mail,and Priority Mail Express International  
    • Refund

      • I never got a refund.
        Processing your return may take up to 5 business days from the time your return is received at our warehouse. Once your return is inspected and accepted, you will be able to view your reimbursement status in the ""My Account"" section of our website at http://www.2shopper.com. If you have any questions about shipping reimbursement, or return approval, please ask the Client Service Representative issuing your return authorization number for further for clarification. We are always happy to take your calls at 855-900-1161, or answer via email at support@2shopper.com.  
      • Do you offer refunds?
        Processing your approved return may take up to 5 business days from the time your return is received at our warehouse. Once your return is inspected and accepted, you will be able to view your reimbursement status in the ""My Account"" section of our website at www.2shopper.com. If you have any questions about shipping reimbursement, or return approval, please ask the Client Service Representative issuing your return authorization number for further for clarification. We are always happy to take your calls at 855-900-1161, or answer via email at support@2shopper.com.  
      • When will I get my refund?
        Processing your return may take up to 5 business days from the time your return is received at our warehouse. Once your return is inspected and accepted, you will be able to view your reimbursement status in the ""My Account"" section of our website at http://www.2shopper.com. If you have any questions about shipping reimbursement, or return approval, please ask the Client Service Representative issuing your return authorization number for further for clarification. We are always happy to take your calls at 855-900-1161, or answer via email at support@2shopper.com.  
    • Exchange

      • I need to exchange an item.
        We gladly accept returns or exchanges within 60 days of the order shipment date. All returns and exchanges MUST include a Return Merchandise Authorization Number (RMA Number). Simply return the entire item, including any packaging, along with your RMA Number and we'll either send you a replacement, or refund your order, depending on your preference and item availability. If you simply purchased the wrong size, color, or version of an item, we will be unable to process an exchange for a different item; however you may still return this with the appropriate RMA Number. Unfortunately any opened food or cosmetic products will not be accepted for return. Our apologies for this inconvenience. For further information on exchanging, please see our No Brainer Return Instructions @ http://www.2shopper.com/return-policy-and-procedure/ NOTE: Returns will not be accepted at our warehouse without a valid Return Merchandise Authorization (RMA) Number. RMA Numbers will expire after 14 days. Any return we receive without an RMA Number will be documented and returned to you.  
      • Can I exchange an item?
        We gladly accept returns or exchanges within 60 days of the order shipment date. All returns and exchanges MUST include a Return Merchandise Authorization Number (RMA Number). Simply return the entire item, including any packaging, along with your RMA Number and we'll either send you a replacement, or refund your order, depending on your preference and item availability. If you simply purchased the wrong size, color, or version of an item, we will be unable to process an exchange for a different item; however you may still return this with the appropriate RMA Number. Unfortunately any opened food or cosmetic products will not be accepted for return. Our apologies for this inconvenience. For further information on exchanging, please see our No Brainer Return Instructions @ http://www.2shopper.com/return-policy-and-procedure/ NOTE: Returns will not be accepted at our warehouse without a valid Return Merchandise Authorization (RMA) Number. RMA Numbers will expire after 14 days. Any return we receive without an RMA Number will be documented and returned to you.  
    • Secure/ Safe

      • Is my order secure?
        When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. To read more about our Privacy Policy, please see http://www.2shopper.com/privacy-policy/  
      • Is my credit card safe?
        When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. To read more about our Privacy Policy, please see http://www.2shopper.com/privacy-policy/  
      • Is it safe to store my credit card?
        When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. To read more about our Privacy Policy, please see http://www.2shopper.com/privacy-policy/  
    • Payment/Pay

      • How can I pay?
        2Shopper proudly accepts the following major credit cards: Visa, Mastercard, American Express, and Discover. We also accept PayPal payments. As soon as you place your order, your method of payment is charged. Should items be unavailable, or any other calamity arrises, you will be immediately contacted via email with a refund and transaction number for the payment method used to place the order.  
      • Will you pay for my return?
        Processing your approved return may take up to 5 business days from the time your return is received at our warehouse. Once your return is inspected and accepted, you will be able to view your reimbursement status in the ""My Account"" section of our website at www.2shopper.com. If you have any questions about shipping reimbursement, or return approval, please ask the Client Service Representative issuing your return authorization number for further for clarification. We are always happy to take your calls at 855-900-1161, or answer via email at support@2shopper.com. NOTE: Returns will not be accepted at our warehouse without a valid Return Merchandise Authorization (RMA) Number. RMA Numbers will expire after 14 days. Any return we receive without an RMA Number will be documented and returned to you.  
      • Why didn't my payment go through?
        If your order won't go through, or was cancelled, it's possible that the payment used was declined or payment was never received. To receive further info, please contact us at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • When do you charge me?
        2Shopper proudly accepts the following major credit cards: Visa, Mastercard, American Express, and Discover. We also accept PayPal payments. As soon as you place your order, your method of payment is charged. Should items be unavailable, or any other calamity arrises, you will be immediately contacted via email with a refund and transaction number for the payment method used to place the order.  
    • International

      • Do you accept International orders?
        2Shopper <3's International Customers. No, really, we do! We accept International orders from the following countries: Australia, Brazil, Canada, Denmark, France, Germany, Japan, Malta, Netherlands, New Zealand, Slovakia, Spain, Sweeden, Taiwan, and the United Kingdom. We also ship anywhere in the U.S. including Alska, Hawaii, and Puerto Rico. Shipping rates are calculated based on your shipper choice (USPS or UPS), the shipping method (delivery options), and the weight of your package. For your convenience, shipping costs are automatically calculated in your shopping cart before you place your order. Our shiping rates and timelines can be found at: http://www.2shopper.com/shipping-with-2shopper  
      • Where do you ship Internationally?
        2Shopper <3's International Customers. No, really, we do! We accept International orders from the following countries: Australia, Brazil, Canada, Denmark, France, Germany, Japan, Malta, Netherlands, New Zealand, Slovakia, Spain, Sweeden, Taiwan, and the United Kingdom. We also ship anywhere in the U.S. including Alska, Hawaii, and Puerto Rico. Shipping rates are calculated based on your shipper choice (USPS or UPS), the shipping method (delivery options), and the weight of your package. For your convenience, shipping costs are automatically calculated in your shopping cart before you place your order. Our shiping rates and timelines can be found at: http://www.2shopper.com/shipping-with-2shopper  
      • How much for International Shipping?
        2Shopper <3's International Customers. No, really, we do! We accept International orders from the following countries: Australia, Brazil, Canada, Denmark, France, Germany, Japan, Malta, Netherlands, New Zealand, Slovakia, Spain, Sweeden, Taiwan, and the United Kingdom. We also ship anywhere in the U.S. including Alska, Hawaii, and Puerto Rico. Shipping rates are calculated based on your shipper choice (USPS or UPS), the shipping method (delivery options), and the weight of your package. For your convenience, shipping costs are automatically calculated in your shopping cart before you place your order. Our shiping rates and timelines can be found at: http://www.2shopper.com/shipping-with-2shopper  
      • How long does International shipping take?
        In-stock items normally ship within 1-2 business days. To check on your shipment, simply click ORDER STATUS in the top navigation menu. From here, you will be able to view your tracking information. Tracking is not available for First-Class Package International Service or Priority Mail International. Typically, First Class International orders take anywhere from 2 to 4 weeks to arrive, but delivery times vary greatly depending on customs holding time. Unfortunately, we do not have any control over customs. First Class International orders may take up to 45 days to receive. Action will only be taken after 45 days from shipment for packages still not received. If it has been over 45 days, please contact customer service at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
    • Error

      • I received an error message.
        If you have received an error page, or there was an error in your order, please contact us immediately at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm. If you experienced a site error, please have your browser name and version available so that we may investigate. If your inquiring about an error placing an order, or in an order placed, please have any account information available when you contact us.  
      • I made an error in my order.
        If you have received an error page, or there was an error in your order, please contact us immediately at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm. If you experienced a site error, please have your browser name and version available so that we may investigate. If your inquiring about an error placing an order, or in an order placed, please have any account information available when you contact us.  
      • There's an error in my order.
        If you have received an error page, or there was an error in your order, please contact us immediately at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm. If you experienced a site error, please have your browser name and version available so that we may investigate. If your inquiring about an error placing an order, or in an order placed, please have any account information available when you contact us.  
      • There's an error on your website.
        If you have received an error page, or there was an error in your order, please contact us immediately at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm. If you experienced a site error, please have your browser name and version available so that we may investigate. If your inquiring about an error placing an order, or in an order placed, please have any account information available when you contact us.  
    • Search

      • How do I search?
        2Shopper offers a plethora of searching options. Just use the search bar at the top of every page. You can search by item name, brand, or even keywords. You can also browse various categories, and then narrow down your category even more! We often offer clickable brand names to see more products offered by that vendor. If you don't see what you're looking for, or if you have a product suggestion, please let us know by clicking the 'Contact Us' link at the bottom of every page, or by sending an email to support@2shopper.com  
      • Can I search by...
        2Shopper offers a plethora of searching options. Just use the search bar at the top of every page. You can search by item name, brand, or even keywords. You can also browse various categories, and then narrow down your category even more! We often offer clickable brand names to see more products offered by that vendor. If you don't see what you're looking for, or if you have a product suggestion, please let us know by clicking the 'Contact Us' link at the bottom of every page, or by sending an email to support@2shopper.com  
    • Suggest

      • I have a suggestion.
        We are constantly looking to improve your shopping experience. Please fee free to send site or product suggestions to support@2shopper.com  
      • Can I suggest a product?
        We are constantly looking to improve your shopping experience. Please fee free to send site or product suggestions to support@2shopper.com  
    • Customer Service

      • What is your customer service phone number?
        If you, or your recipient still have not received your gift certificate, please first check your mail for spam or junk mail filters. If you still cannot locate it, please contact us at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • How do I contact Customer Service?
        If you, or your recipient still have not received your gift certificate, please first check your mail for spam or junk mail filters. If you still cannot locate it, please contact us at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • What are you Customer Service Hours?
        If you, or your recipient still have not received your gift certificate, please first check your mail for spam or junk mail filters. If you still cannot locate it, please contact us at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
    • Gift Certificate

      • I have a suggestion.
        Gift Certificates are an excellent way to let someone know you care. And that you're cool, but we digress. To buy a gift certificate, click on the 'GIFT' button located in the upper right hand navigation. Just fill out a few details, preview the theme if you'd like, and add to your cart. Your gift certificate will be emailed to your recipient as soon as your order is placed. To apply a gift certificate you've received (lucky duck), just place items in your cart and fill in your the Redeem Gift Certificate code field found in the cart. Click 'Go' to apply to your order and you'll be enjoying your new presents before you know it!  
      • I never got my Gift Certificate.
        If you, or your recipient still have not received your gift certificate, please first check your mail for spam or junk mail filters. If you still cannot locate it, please contact us at support@2shopper.com or 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • How can I send a gift certificate?
        Gift Certificates are an excellent way to let someone know you care. And that you're cool, but we digress. To buy a gift certificate, click on the 'GIFT' button located in the upper right hand navigation. Just fill out a few details, preview the theme if you'd like, and add to your cart. Your gift certificate will be emailed to your recipient as soon as your order is placed. To apply a gift certificate you've received (lucky duck), just place items in your cart and fill in your the Redeem Gift Certificate code field found in the cart. Click 'Go' to apply to your order and you'll be enjoying your new presents before you know it!  
      • How do I apply my gift certificate?
        Gift Certificates are an excellent way to let someone know you care. And that you're cool, but we digress. To buy a gift certificate, click on the 'GIFT' button located in the upper right hand navigation. Just fill out a few details, preview the theme if you'd like, and add to your cart. Your gift certificate will be emailed to your recipient as soon as your order is placed. To apply a gift certificate you've received (lucky duck), just place items in your cart and fill in your the Redeem Gift Certificate code field found in the cart. Click 'Go' to apply to your order and you'll be enjoying your new presents before you know it!  
    • Wishlist

      • How do I add to my wishlist.
        Wishlists are a great way to keep track of what you want later, or to give someone a clue as to what you really want. To create a wishlist, you must be a registered user. If you don't have an account, simply create one and click on the WISH button located in the upper right hand navigation. Once you're logged in, you can create multiple wishlists - private is just for you, or public to whom you choose to share it with. You can also add items to desired wishlists, and even share it with friends. Email people the link provided, or post it on your favorite Social Media site. Just make sure when you set it up, you check the share feature. Create, Add, Share, Delete - whatever you want!  
      • When will items in my wishlist be in stock.
        To check the availability of wishlist items, please login and check the appropriate wishlist. We are working on solutions to have you notified once items are in stock, however it is not currently a feature we provide (*sad clown horn*).  
      • How do I share my wishlist?
        Wishlists are a great way to keep track of what you want later, or to give someone a clue as to what you really want. To create a wishlist, you must be a registered user. If you don't have an account, simply create one and click on the WISH button located in the upper right hand navigation. Once you're logged in, you can create multiple wishlists - private is just for you, or public to whom you choose to share it with. You can also add items to desired wishlists, and even share it with friends. Email people the link provided, or post it on your favorite Social Media site. Just make sure when you set it up, you check the share feature. Create, Add, Share, Delete - whatever you want!  
      • How do I create a wishlist?
        Wishlists are a great way to keep track of what you want later, or to give someone a clue as to what you really want. To create a wishlist, you must be a registered user. If you don't have an account, simply create one and click on the WISH button located in the upper right hand navigation. Once you're logged in, you can create multiple wishlists - private is just for you, or public to whom you choose to share it with. You can also add items to desired wishlists, and even share it with friends. Email people the link provided, or post it on your favorite Social Media site. Just make sure when you set it up, you check the share feature. Create, Add, Share, Delete - whatever you want!  
    • Change

      • I need to change my order.
        Changes to orders may only be made if the item has not yet processed in our warehouse. Please note that as we do ship rather quickly, the opportunity to make changes to an existing order are seldom. Make sure you double or even triple check your info before placing an order. If you need to make changes to an open order, please give us a call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm.  
      • How do I change my account?
        To make changes to your account, click the TRACK button located in the upper right hand navigation. This will bring you to your account page or a login page. This feature is only offered to registered users. From your account page you may access your wishlist, track orders, or make changes to your account. If you ordered as a guest or need to make changes to an open order, please give us a call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. Changes to orders may only be made if the item has not yet processed in our warehouse. Please note that as we do ship rather quickly, the opportunity to make changes to an existing order are seldom. Make sure you double or even triple check your info before placing an order.  
    • Cart

      • I can't add to my cart.
        All inventory updates in real time. If you find you can not add any more items to your cart, it's possible that the product is out of stock, or you got the last one. If you are experiencing Cart Error Messages, please give us a call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. Our cart keeps your items as long as your browser window is open. Once you close your browser with a full cart, we are nice enough to send you an Abandoned Cart email which keeps the items in the cart for up to two weeks. However, once your cart is abandoned, we do place the items back into inventory and it's a free-for-all for other shoppers! Best bet is to check out while there's still time!  
      • There's something wrong with my cart.
        All inventory updates in real time. If you find you can not add any more items to your cart, it's possible that the product is out of stock, or you got the last one. If you are experiencing Cart Error Messages, please give us a call at 626-478-1161 Monday to Friday 8:00 am to 4:00pm. Our cart keeps your items as long as your browser window is open. Once you close your browser with a full cart, we are nice enough to send you an Abandoned Cart email which keeps the items in the cart for up to two weeks. However, once your cart is abandoned, we do place the items back into inventory and it's a free-for-all for other shoppers! Best bet is to check out while there's still time!  
      • What happened to the items in my cart?
        Our cart keeps your items as long as your browser window is open. Once you close your browser with a full cart, we are nice enough to send you an Abandoned Cart email which keeps the items in the cart for up to two weeks. However, once your cart is abandoned, we do place the items back into inventory and it's a free-for-all for other shoppers! Best bet is to check out while there's still time!  
    • Promo/Coupon

      • My Promo code won't work.
        2Shopper runs regular promotions and sweepstakes for our users. To receive promotions, simply sign up for our newsletter, Like us on Facebook, or follow us on Twitter. The promo code MUST be entered into the cart during checkout to apply. I am sorry to say that we are not able to apply the promotion once the order is complete. If you are having trouble entering your promo code, please feel free to give us a call at 855-900-1161. Again, to use a promo code, please enter the appropriate code (case sensitive) into the "Gift Certificate or Coupon Code" field and click APPLY. This field will be found on the Order Confirmation screen of the checkout process.  
      • Where can I get a coupon/promo code
        2Shopper runs regular promotions and sweepstakes for our users. To receive promotions, simply sign up for our newsletter, Like us on Facebook, or follow us on Twitter. The promo code MUST be entered into the cart during checkout to apply. I am sorry to say that we are not able to apply the promotion once the order is complete. If you are having trouble entering your promo code, please feel free to give us a call at 855-900-1161. Again, to use a promo code, please enter the appropriate code (case sensitive) into the "Gift Certificate or Coupon Code" field and click APPLY. This field will be found on the Order Confirmation screen of the checkout process.  
      • How do I enter a promo code or coupon?
        2Shopper runs regular promotions and sweepstakes for our users. To receive promotions, simply sign up for our newsletter, Like us on Facebook, or follow us on Twitter. The promo code MUST be entered into the cart during checkout to apply. I am sorry to say that we are not able to apply the promotion once the order is complete. If you are having trouble entering your promo code, please feel free to give us a call at 855-900-1161. Again, to use a promo code, please enter the appropriate code (case sensitive) into the "Gift Certificate or Coupon Code" field and click APPLY. This field will be found on the Order Confirmation screen of the checkout process.  
    • Newsletter

      • How do I sign up for the newsletter?
        Signing up, or cancelling your Newsletter Subscription is easy as pie! To sign up, click the button 'NEWSLETTER SIGNUP' located at the bottom of every page. To cancel your Newsletter subscription, just login to your account and click the 'Your Account Details' link. from this page you will be able to update your Subscription status.  
      • How do I unsubscribe from the newsletter?
        Signing up, or cancelling your Newsletter Subscription is easy as pie! To sign up, click the button 'NEWSLETTER SIGNUP' located at the bottom of every page. To cancel your Newsletter subscription, just login to your account and click the 'Your Account Details' link. from this page you will be able to update your Subscription status.