Frequently Asked Questions
Orders
- When will my order ship?
Orders placed before 2PM PST are shipped the same business day. Otherwise, they will be shipped the following business day. Please note this excludes weekends and holidays.
- How do I check the status of an order?
Once your order is placed a confirmation email will be sent containing your order number and purchase information. Please save this email for future records. once your order ships you will receive email confirmation. If you created an account with us simply log into your account to view your order details. If you checked out as a guest and have any questions about your purchase please email us for support.
- Is my order secure?
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number other information. You may, however, visit our site anonymously. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. For more information please read our Privacy Policy.
- Can I place an order over the phone?
We currently cannot take orders over the phone. Sorry about that!
- Can I pickup my order?
Yes, we do accept local pickup on certain orders. We are located in El Monte, CA and our business hours are Monday-Friday 8am-4pm PST. Before placing your order please contact us for details and to schedule a pickup.
- Can I cancel an order?
If you need to cancel an order and it has not yet shipped please contact us as soon as possible. Unfortunately you may not cancel the order yourself through your account section. Once we have cancelled an order your payment will be refunded.
Payment
- Do you take Paypal?
Yes, we accept PayPal payments. PayPal is the faster, safer way to send money, make an online payment, receive money or set up a merchant account. Paypal eCheck's take 3-5 business days to process.
- Do you accept credit cards?
Unfortunately we only accept Paypal payments at the moment. Paypal accepts all major cards. PayPal is an electronic payment processor that is free, easy to use, safe and does not require registration. PayPal allows you to send money securely without compromising bank information. For more information you can visit How Paypal Works.
- Do you charge sales tax?
Sales Tax is charged for all orders placed in the State of (CA) California.
Returns
- What is your Return Policy?
We gladly accept returns or exchanges within 60 days of the order shipment date. If you received a wrong or damaged item please contact us immediately. View our Return Policy for more information.
Shipping
- Where are you shipping from?
2Shopper ships directly from the West Coast in sunny El Monte, California.
- How long does shipping take?
When shipping within the contiguous U.S. your order will arrive within 3-7 business days. If you purchased Priority or Express shipping your order will arrive within 1-3 business days. International shipment transit times can take anywhere from 2-4 weeks. Please note, delivery estimates may differ based on your location or selected shipping speed and delivery dates may not be guaranteed.
- How much is shipping?
Shipping costs are calculated at checkout based on service, location and shipping weight. We offer free shipping on orders over $50 and a USPS flat rate of $5.99 for most orders. For more details check out our Shipping page.
- Do you ship overnight?
Yes! We offer expedited shipping from multiple shipping carriers. Expedited shipping rates and services can be viewed at checkout.
- Do you ship internationally?
Yes! We ship internationally. We have economy and priority services with delivery within 2-4 weeks. All international orders include tracking and delivery confirmation.
- Why was my international order charged a customs fees?
Unfortunately all international orders are subject to a customs fee or tax that is determined and collected by your country based on their terms. You can contact your country's postal service for further details.
- Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO addresses as well as PO Box, Puerto Rico, Alaska, Hawaii, Guam and Virgin Islands. Simply make sure to select United States as the ship to country. Please note some products may not be available to ship to these locations due to size or weight.
- Why isn't my tracking updating?
Please allow up to 48 business hours for tracking updates after your order ships. If you don't see any tracking updates on your package within 72 hours, or your package doesn't arrive by 7 business days, please contact us.
